Terms and Conditions

1. General

These terms and conditions apply to all services provided by Timeless Tape Productions, hereinafter referred to as “the Agency.” By placing an order, the client agrees to these terms.

2. Payments and Refunds

2.1 All payments must be made in advance of service delivery, unless otherwise agreed in writing.

2.2 The Agency does not offer refunds under any circumstances, regardless of the nature of the complaint or dissatisfaction.

3. Quality and Satisfaction

3.1 The Agency strives to deliver the highest possible quality in photo and video services.

3.2 If the client is dissatisfied with the result, a reshoot may be offered. This is only possible if the client has clearly communicated in writing their specific wishes and expectations regarding the content of the assignment prior to the order.

3.3 A reshoot will only be carried out after written agreement between the Agency and the client on the specific points of improvement.

4. Communication of Requirements

4.1 It is the client’s responsibility to provide all requirements, preferences, and desired details in writing and in a timely manner prior to the start of the assignment.

4.2 The Agency cannot be held responsible for results that do not meet expectations if the client has not communicated these expectations in writing.

5. Liability

5.1 The Agency is not liable for indirect damage, consequential damage, or loss of profit arising from or related to the services provided.

5.2 The Agency’s total liability is in all cases limited to the amount paid for the specific assignment.

6. Ownership and Use

6.1 All delivered photos and videos remain the property of the Agency until full payment has been received.

6.2 Upon payment, the client obtains the right to use the delivered content according to the agreed specifications.

7. Disputes

7.1 In the event of disputes, both parties will attempt to resolve them amicably.

7.2 If a dispute cannot be resolved amicably, only the court in the district where the Agency is located has jurisdiction.

8. Other Provisions

8.1 These terms and conditions may be amended by the Agency. The client will be notified of changes in a timely manner.

8.2 If any provision of these terms is declared invalid, the remaining provisions will remain in full force and effect.

Contact Information

For questions or comments, please contact:

Timeless Tape Productions

Rivium Boulevaard 2, Capelle

Timelesstapeproductions@gmail.com